Junior 1st Line IT Supporter for the Nordic team – Copenhagen Area/Malmø (Hybrid)

At Egmont IT, we are now looking for a Junior 1st Line IT Supporter for our office in Copenhagen Area/Malmø. You will be part of a distributed, close-knit Nordic IT team with colleagues in Sweden, Denmark and Norway. In this role, you will handle day-to-day IT tickets with support and guidance from experienced colleagues. You will build your technical skills, learn how a professional service desk works and grow into a confident IT supporter. No two days are the same, and we value curiosity and a willingness to learn just as much as experience. Main responsibilities: - Receive, analyze and resolve incoming IT tickets via the ticketing system, phone and chat, and escalate to 2nd/3rd line when needed. - Handle standard user administration, permissions and licenses in Microsoft 365 / Entra ID (Azure AD)and Active Directory, following established procedures. - Provide first-line troubleshooting and support for clients (Windows/macOS), network/VPN, hardware and software. - Keep users informed and make sure tickets are clearly and correctly documented. - Help create and update technical documentation and knowledge base (KB) articles. - Flag recurring problems and suggest ideas for improvements. - Collaborate with 2nd/3rd line, operations and infrastructure teams in the Nordics. - Support colleagues on-site in Copenhagen with local issues that cannot be resolved remotely. We are looking for someone who: - Has 0–2 years of experience in IT support/Service Desk, or relevant education, internship or student job in IT. - Has basic knowledge of Microsoft 365, Active Directory/Entra ID, Windows/macOS and networking (e.g. DNS, DHCP, VPN). Why Egmont? At Egmont IT, we enable creativity, not just for artist but also in tech. Behind every story, movie, game, or digital experience lies a foundation of stable and secure technology — and that’s where we come in. Egmont is a foundation, meaning all our profits are reinvested into developing our media companies and donated to support vulnerable children and young people. You’ll join an international IT organization with a strong purpose and culture. We believe in flexibility, trust, and development. You’ll have freedom to influence our cloud journey, collaborate with talented colleagues across the Nordics and Europe, and grow through certifications and learning opportunities. A key role in a cloud-driven operations team. A workplace that encourages innovation, collaboration, and autonomy. A chance to make a real difference — We bring stories to life Would you like to be part of the team? Logistics How to Apply • Location: Copenhagen • Application deadline: November 26, 2026 • Employment type: Full-time, permanent Please send your application as soon as possible — we review applications continuously. Applications are welcome in both Danish and English. If you have any questions regarding the position, feel free to contact Senior Manager Sabine Lübcke at [email protected]. To apply, please use the "Apply Now" button on this page. Note that we do not accept applications via email.