Junior IT Supporter
Posted Updated
Summary
Jung von Matt AG is hiring a Junior IT Supporter in Hamburg to provide user support for common applications and systems. The role covers setting up and replacing computers, managing hardware and software inventory and user accounts, supporting Webex meetings and onboarding, and handling support requests for Windows and macOS users.
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Throughout the recruitment process, we will communicate exclusively through our official JvM channels.
We will never ask for payments, bank details, or the purchase of work equipment. Your Profile
Jung von Matt AG is looking for a Junior IT Supporter (m/f/d)
About you
The Tasks
Throughout the recruitment process, we will communicate exclusively through our official JvM channels.
We will never ask for payments, bank details, or the purchase of work equipment. Your Profile
Jung von Matt AG is looking for a Junior IT Supporter (m/f/d)
About you
- You understand IT processes ranging from procurement to inventory management and deployment of new hardware and software.
- You are familiar with IT security policies and consistently follow them.
- You are able to provide application support for the most important apps and tools used at JvM.
- You are familiar with presentation and communication systems and can support colleagues in preparing meetings.
- You have good written and spoken English skills.
- You have solid knowledge of Windows and macOS environments.
- You have a good technical understanding of hardware, software, and networks.
- You work in a structured, service-oriented, and solution-focused way.
- You are confident working with standard software such as Microsoft 365.
- You can explain technical topics clearly and appropriately for different audiences.
The Tasks
- User support for all common applications and systems used at JvM.
- Friendly and respectful interaction with colleagues.
- Inventory management and administration of hardware and software within internal systems and portals.
- Setting up computers and devices according to internal guidelines.
- Supporting onboarding processes and initial workstation setup for new colleagues.
- Replacing computers including data migration and transfer.
- Performing meeting checks and technical support for Webex meetings in conference rooms.
- Supporting colleagues with technical issues related to hardware and software.
- Processing support requests via ticket systems, phone, or in person.
- Installation, configuration, and maintenance of end-user devices and peripherals.
- Managing user accounts, access rights, and passwords.
- Supporting internal IT projects, rollouts, and updates.
- Documenting solutions and contributing to the optimization of support processes and knowledge bases.