Payments Sales Director - Merchant Services Business Development - Executive Director

Are you customer focused, enjoy building relationships and providing payment solutions to your clients? You have found the right team.

As a Payments Sales Director in Commercial Banking, you will generate new merchant services business and maintain and expand relationships with clients. You will leverage your deep knowledge of payments and merchant acquiring to identify client needs, develop payment acceptance strategies, and deliver solutions that help clients optimize how they accept and manage payments. You will develop and execute a localized market strategy while partnering closely with Bankers, Treasury Management Officers, Product, Pricing, Implementations, Client Service, Risk, and other internal partners.

Job responsibilities

• Grow revenue by successfully prospecting, sourcing, and closing new merchant services opportunities while retaining and expanding existing client relationships
• Develop strategic dialogues around clients’ payment acceptance needs, business objectives, industry trends, and opportunities to improve their payments strategy
• Collaborate with Bankers and clients at senior and strategic levels to proactively identify opportunities and deliver merchant services solutions within a consultative, client-driven framework
• Understand clients’ payment environments, business models, transaction flows, and operational needs to identify and position appropriate merchant acquiring and payment acceptance solutions
• Lead the merchant services sales process from initial discovery and solution development through pricing, proposal, negotiation, and transition to implementation
• Partner with Product, Pricing, Risk, Credit, Legal, Implementation, and other internal stakeholders to develop solutions and successfully move opportunities through the sales and onboarding process
• Develop strong internal partnerships with Bankers and Treasury Management Officers to identify opportunities within existing portfolios and generate new business
• Maintain an active sales pipeline, provide accurate forecasting, and effectively manage opportunities throughout the sales cycle
• Bring forward new solution ideas and client feedback while partnering with internal product stakeholders to represent the client perspective in the development and evolution of merchant services capabilities
• Deliver thought leadership to clients and prospects on payment trends, merchant acquiring, payment acceptance strategies, and evolving industry needs

Required qualifications, capabilities, and skills

• 10+ years of sales and relationship management experience, preferably within merchant services, payments, financial services, or a related industry
• Demonstrated success developing new business with a strong focus on prospecting, relationship development, consultative selling, and negotiation
• Knowledge and understanding of merchant acquiring, payment acceptance, card payments, pricing, and the merchant services sales process
• Ability to understand complex client needs and translate them into compelling payment solutions and value propositions
• Excellent verbal, written, presentation, and executive communication skills
• Ability to develop strong working relationships with clients, prospects, Bankers, Treasury Management Officers, internal partners, and external centers of influence
• Strong time management, organizational, pipeline management, and planning skills
• Demonstrated experience meeting or exceeding sales and revenue goals with a proven record as a high-performing individual contributor
• Ability to successfully navigate complex sales opportunities requiring coordination across multiple internal and client stakeholders

Preferred qualifications, capabilities, and skills

• Bachelor’s degree
• Experience selling merchant acquiring or payment solutions to commercial and middle-market clients
• Understanding of payment acceptance channels and solutions, including card-present, card-not-present, e-commerce, and integrated payment environments
• Familiarity with merchant pricing, interchange, payment processing economics, and payment industry trends
• Strong creative problem-solving and solution-development abilities
• Experience working within a relationship-based Commercial Banking sales model