Sales Operations Administrator

What You Will Do

• Quickly ramp up to provide administrative support and subject matter expertise for key Sales Operations tools such as Salesforce, Groove, ZoomInfo, DocuSign, etc.
• Reliably handle assigned projects and day-to-day responsibilities, managing deadlines and communicating proactively to ensure all stakeholders are informed of progress and timelines
• Work with Sales Managers and Marketing team to support sales engagement efforts, route and distribute prospect accounts, and troubleshoot issues to quickly resolve and minimize disruptions
• Manage daily flow of Sales Operations tickets, independently handling tasks proactively and collaborating with others when needed
• Take ownership of business data, vigilantly monitoring data quality and adhering to a regular cadence of data auditing and cleansing to enable leadership to draw accurate insights and make strategic, data-driven business decisions
• Build Salesforce reports and dashboards to track key business metrics
• Train new hires on sales applications/processes, and perform ongoing training as needed
• Work cross-functionally with management and key stakeholders to monitor, control and manage business operations, ensure smooth delivery, and meet company goals
• Manage relationships with third-party vendors as needed, including submitting and tracking support tickets, scheduling and attending product demos, attending training sessions
• Support management in creating new process documentation, training materials and conducting one-on-one training with sales team members on applications and processes.
• Supports Operations Manager in the planning and oversight of new integrations & Implementations, and owns the full lifecycle of integrations when assigned
• Evaluate current operations / processes and provide strategic recommendations for improvement.
• Provide direction and guidance to internal teams to achieve performance targets.
• Maintain clear and accurate operations documents/procedures for reference purposes.
• Go-to Admin for support from other members of the Sales Operations team, able to lead and give guidance to less senior members of the team

What You Will Bring

• BA/BS degree or demonstrated related professional experience
• 3+ years of proven experience with Salesforce administration, with proving continuation of SFDC education and training (multiple certifications preferred)
• Administrative experience with Groove or comparable sales engagement tools is a plus
• Previous experience with business data analysis / reporting highly preferred
• Strong Microsoft Excel skills and familiar with other Microsoft Office programs
• Strong analytical and problem-solving skills, and capable of adapting to shifting priorities
• Excellent time management skills, with an ability to consistently meet deadlines while working independently on multiple projects
• 1+ Years Experience Managing Projects and Implementations
• Strong verbal and written communication skills
• Able to work cross-functionally and communicate consistently to stakeholders
• Must be professional, organized, reliable, and detail-oriented