Senior Account Manager (Game Provider)

TRUEPLAY is a B2B provider behind LIVE SLOT SHOW. We turn familiar slot games into always-on entertainment with AI hosts, distinctive personalities and branded experiences tailored to different audiences. The product helps operators engage players and stand out from competitors.

Our team localizes every show for the operator's market: the host's character, voice, language and script, so the product can go to any market where our clients operate.

We're an AI-driven company that still considers the human touch indispensable. We use AI to power our virtual hosts, create multilingual content, and streamline everyday tasks, from content production to research and routine processes. But people remain at the heart of creative decisions, problem-solving, and quality. Our team values transparency, trust and collaboration, along with structure and a systematic approach to work.

We are looking for a skilled and motivated Account Manager with experience in B2B sales or account management, ideally within the iGaming sector, and a proven track record of managing client relationships using CRM tools and data-driven insights.

It is important for us that you have:
3+ years of experience in account management or B2B sales at a game provider company.
Strong communication, organizational, negotiation, and analytical skills
Fluency in English (additional languages: Russian and Ukrainian)
Proficiency in CRM tools (e.g., Asana, Salesforce) and strong skills in Excel and data reporting
Willingness to travel occasionally for industry events or client visits

You will:
Act as the main point of contact for a portfolio of B2B clients
Build and maintain strong, long-term client relationships with a focus on satisfaction, retention, and account growth
Oversee onboarding, integration, and the full lifecycle management of partner accounts
Work closely with internal departments such as Sales, Product, Legal, and Finance to ensure client needs are met
Identify opportunities for upselling and cross-selling to help drive revenue growth
Track and report client performance and KPIs, and manage contract accuracy and renewals

We offer:
Remote (Europe) or hybrid in Warsaw
Flexible working hours
20 paid days to recharge and unwind
Additional support covering 14 days for health-related matters
Professional growth support during the first months, with guidance from experienced team members
Engaging corporate events and activities
Competitive financial compensation