Senior Help Desk Support for ETS Lead / Alternate PM

Position Title: Senior Help Desk Support for ETS Lead / Alternate PM

Location: Fort Benning, GA

Clearance required: SECRET

Scope of Work: Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence.

Responsibilities include (but are not limited to):

• Manage the day-to-day activity of the ETS team, scheduling, and functions.
• Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder.
• Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.
• Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.
• Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
• Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.