What Lead IT Support / Help Desk Jobs Ask For
Across 90 open Lead IT Support / Help Desk postings that list skills, the ones mentioned most often are automation, cloud, itil.
Updated October 29, 2026
95 open Lead IT Support / Help Desk postings. The percentages below are measured over the 90 of them that list skills at all.
| Skill | Mentioned in |
|---|---|
| automation | 53% |
| cloud | 52% |
| itil | 43% |
| ai | 41% |
| observability | 34% |
| python | 24% |
| root-cause-analysis | 24% |
| networking | 22% |
| service-desk | 18% |
| servicenow | 18% |
| stakeholder-management | 17% |
| help-desk | 14% |
| itsm | 13% |
| active-directory | 12% |
| analytics | 12% |
| aws | 12% |
| saas | 12% |
| disaster-recovery | 11% |
| linux | 11% |
| authentication | 10% |
| microsoft-365 | 10% |
| powershell | 10% |
| ssl | 10% |
| tls | 10% |
| agile | 9% |
| jira | 9% |
| macos | 9% |
| splunk | 9% |
| sql | 9% |
| unix | 9% |
| citrix | 8% |
| data-quality | 8% |
| saml | 8% |
| sre | 8% |
| azure | 7% |
| bash | 7% |
| ci-cd | 7% |
| corrective-action | 7% |
| cybersecurity | 7% |
| devops | 7% |
"Mentioned in" counts postings that name the skill anywhere — including as a nice-to-have — so treat it as the ceiling, not the bar.
Browse 95 open Lead IT Support / Help Desk jobs →
Across all IT Support / Help Desk levels
Most IT Support / Help Desk postings never state a level. This wider list covers them too.
- microsoft-365 535
- cloud 504
- help-desk 460
- networking 448
- active-directory 408
- ai 391
- service-desk 356
- automation 350
- linux 349
- itil 317
- sql 283
- vpn 259