Service Account Manager
Description
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Building Automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.
We are looking for a Service Account Manager that supervises Field Service Technicians, manages day-to-day priorities, and solves client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Key Responsibilities
Coordinate and manage work to be performed for the customer
Ensure profitable execution of all service delivery plans and owner direct installation work
Effectively manage cash flow, cost billings and receivables.
Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations
Maintain profitability goals and positive cash flow within the portfolio
Effectively communicate financial status to the Service Operations Manager and/or Service Manager
Ensure that the existing customer base is satisfied and renewal rates are attained.
Perform, implement, and monitor corrective actions to employee or customer complaints
Monitor Customer feedback and take appropriate action
Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required
Ensure the department’s timely completion of required training
Required Qualifications
High School Diploma or GED
5+ years of Experience in HVAC
Preferred Qualifications
Associate’s or Bachelor’s Degree
Building Automation and Controls Experience
Excellent written and verbal communication skills
Must be well organized and excellent time management skills
Must be able to multitask – be able to work on multiple tasks/ projects at one time
Strong ability to problem solve
Able to build and foster a strong and proactive team environment
Able to coach and mentor employees
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