Sr. Customer Development Executive
Description
About the Role
We’re looking for a relationship-driven Account Executive to join our Customer Success team, focused on managing and expanding our existing customer relationships. You’ll work closely with Customer Success Managers (CSMs) to drive renewals, upsell, and cross-sell opportunities by deeply understanding each customer's business, aligning on their goals, and demonstrating how our platform helps them achieve measurable success.
This is not your typical hunter AE role—your focus will be on long-term value, customer partnership, and collaborative growth.
Responsibilities
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Own the commercial relationship for a book of existing customers.
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Drive expansion opportunities by identifying upsell and cross-sell needs.
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Lead and manage the renewal process, including pricing discussions and contract negotiations, for those customers going out to RFP/RFI for renewal.
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Partner with Customer Success Managers to align on strategic account plans and customer objectives.
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Understand customer business models, usage trends, and product adoption to inform growth strategies.
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Maintain accurate forecasts and updates in Salesforce or CRM.
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Collaborate cross-functionally with Product, Marketing, and Support teams.
Qualifications
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12+ years of experience in account executive, customer success, or renewal-focused sales roles.
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Proven ability to meet or exceed expansion and renewal targets.
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Excellent communication and stakeholder management skills.
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High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.
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Strong analytical mindset; ability to leverage customer data and product usage insights.
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Comfortable with contract terms and commercial discussions.
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CRM proficiency (Salesforce, Gainsight, or equivalent).
Preferred Qualifications
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Experience in B2B healthcare companies
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Experience working in a CS-led or post-sale sales model.
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Understanding of the healthcare landscape and customer pain points.
What Success Looks Like
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95%+ renewal rate on owned accounts
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Measurable expansion revenue from upsell/cross-sell activity
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Consistently positive feedback from CSM and cross-functional partners
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Deep account mapping and commercial forecasting accuracy
Skills
As published by lever · 9 questions · 4 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, To which gender identity do you most identify?, To which sexual orientation do you most identify?, Do you identify as a person living with a disability?, Are you fluent in any of the following languages?, Do you identify as LGBTQIA+?
Pick from a list (5)
- Are you legally authorized to work in the United States for our Company?
- Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?
- Are you an employee of Lyra, Bend or an affiliated company (Currently or Previously)?
- If yes to the previous question, please select your affiliation: optional
- If you are a Lyra employee, do you certify you have reviewed the Internal Mobility Policy and meet the requirements? optional
Written answers (4)
- If you selected "other", please share your relationship here optional
- What are the deal sizes you’ve helped close in the past?
- What did your pipeline velocity look like? How many deals were you actively owning at once?
- Please describe your Enterprise Sales experience.