Sr. Europe & META Inside Sales Support Representative with Russian language
Description
Are you a proactive, results-driven professional with exceptional communication skills and a passion for supporting sales operations and enhancing customer satisfaction? Do you excel in a fast-paced, dynamic environment where your efforts directly drive business success? If so, we want YOU to join our high-performing Sales Support Team!
As a Senior Inside Sales Support Representative, you’ll engage with Sales teams, Lenovo Business Partners, and internal stakeholders to ensure smooth operations and exceptional customer experiences. You’ll tackle challenges head-on, take ownership of tasks, and work collaboratively to deliver prompt, high-quality solutions and optimize sales processes
This person will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%).
Your responsibilities will include:
- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
- Onboarding of new tasks & tools to help to increase sales facing time
- Define efficiencies in our processes and tools and implement them
- Contract management (creation, validation, maintenance, etc.)
- Interlock with functional teams (pricing team, logistics, CF, COR team)
- Interlock with finance regarding approvals and credit note creation for returned goods
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
- Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.
What you'll bring:
- Minimum 3 year working experience in similar position and/or proven track of succeeding in the role
- Fluent English (spoken and written) is a must
- Fluent Russian (spoken and written) is a mu
- Ability to work with various software packages (MS Office) – Advanced
- Experience with Sales processes and back office administration- nice to have
Soft skills:
- Good communication skills
- Customer facing skills (both by phone and e-mail), Customer Satisfaction and Customer Escalation Management
- Ability to adapt to cultural differences
- Ability to work independently
- Ability to quickly grasp complex systems, procedures
What Lenovo can offer you:
- Opportunities for career development & growth
- Performance-based rewards
- Flexible working environment (combination of working from home/office)
- 3 Personal days per year
- Additional vacation days
- A broad selection of soft / hard skills trainings and individual mentoring