Team Leader Customer Enthusiasm & Sales (m/f/d/x)
Posted Updated
Summary
Deutsche Telekom Service GmbH is hiring a Team Leader for Customer Enthusiasm & Sales in Hannover to lead and develop a high-performing team. The role involves managing employees, promoting agile practices, coaching team members, and driving sales success through customer engagement.
Team Leader Customer Enthusiasm & Sales (m/f/d/x)
Hanover
Deutsche Telekom Service GmbH
Impress customers — with service and performance! This challenge challenges us anew every day. We are the voice of the Group and advise our customers over the phone. Professional, quick and easy. Become a "customer enthusiast” too and find out why Telekom's call centers are real service centers!
About the position
As a committed team leader (m/f/d), you take on a key role in leading and developing a motivated team. Your primary goal is not only to lead your team to top performance, but also to position it decisively in customer enthusiasm and increasing our sales success. You promote an agile way of working, coach your employees individually and solve challenges through effective conflict management. With your expertise in employee management and team development, you create an environment in which everyone can develop and contribute to joint success.
Must-Have Skills
- Proven experience in managing employees and motivating teams
- Ability to develop teams and promote high-performance units
- Profound knowledge and practical application of agile methods
- Competence in constructive conflict management and finding solutions
- Distinctive coaching & mentoring skills for team members
Nice-to-have Skills
- Sales experience
- Experience in customer relationship management (CRM)
- Distinctive presentation and negotiation techniques
- Analytical skills to optimize sales
What we offer
- Attractive pay and comprehensive social benefits
- Flexible working hours and the option to work remotely for a good work-life balance
- Comprehensive continuing education and development opportunities to specifically expand your leadership skills (e.g. in employee management, team development, coaching)
- A modern work environment with the latest technology and ergonomic equipment
- An open and collegial corporate culture that promotes team spirit and innovation
- Regular team events and networking opportunities
- A responsible position with plenty of creative leeway and the opportunity to actively contribute to customer enthusiasm
- Health-promoting measures and offers for your well-being
This position is also available on a part-time basis.
Severely disabled people are given priority if they are equally qualified.