Workforce & Operations Analyst

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready To Turn Workforce Data Into Staffing Decisions That Keep Member Services Running at Its Best?

Why This Role Matters

When staffing is off — even by a little — members wait longer and service levels slip. As part of the WFM & Operations team, you’re the analytical engine behind Member Services and Live Services staffing, scheduling, and performance reporting. You don’t just pull numbers; you identify trends, flag gaps in real time, and give leadership the insights they need to act before service levels fall short.

What You'll Actually Do

Own performance reporting end-to-end: Produce and maintain daily, weekly, and month-end business unit performance reports — accurate, on time, and built for the stakeholders who rely on them.

Analyze and forecast staffing needs: Model headcount requirements against engaged members, attrition, special projects, and holidays — keeping current and forecasted FTE data accurate and actionable.

Monitor real-time service level performance: Track daily and interval performance, identify root causes when gaps appear, and prepare recommendations for schedule adjustments that address service level issues before they compound.

Build and maintain dashboards and reporting tools: Develop self-service reporting infrastructure for internal stakeholders — and train them to use it so operational insight doesn’t bottleneck through one person.

Deliver ad-hoc analysis and recommendations: Respond to data requests from Member and Live Services leadership, analyze team member and category-level metrics, and surface trends worth acting on.

Maintain data integrity across all sources: Identify, research, and resolve data quality issues to ensure every report and dashboard reflects accurate, trustworthy data.

Qualifications

What You Bring to Our Team

Education & Experience

• Bachelor’s degree or equivalent
• 2+ years of experience with analytical processes, tools, and approaches
• Experience with Workforce Management software covering scheduling, performance tracking, and reporting

Technical Skills

• Proficiency with analytical and reporting tools sufficient to build, modify, and maintain dashboards and performance reports
• Demonstrated ability to produce clear, accurate reports tailored to varied stakeholder audiences

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to [email protected]. View all legitimate openings at personifyhealth.com/careers.