Desktop Engineer I

General Purpose:

Execute application packaging and deployment, create and maintain technical documentation and assist with management of Windows and MacOS workstations. Work with the desktop team to manage the endpoint profile from design to deployment.

Job Duties and Responsibilities:

• Test and deploy secure base images for enterprise use
• Ensure workstation compliance is satisfactory to business standards
• Manage ticket load for deployment architecture team
• Serve as escalation point for break-fix deskside incidents
• Create technical documents for implementations and break-fix solutions
• Assist with deployment of hardware
• Assist with receiving and recording assets in ServiceNow
• Serve as escalation for level 2 desktop technicians
• Create reports as requested using various programs
• Assist with deploying and installing applications
• Troubleshoot MacOs workstation
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required